|
|
Antecedent mechanism and theoretical review of error reporting |
LING Bin, XUE Jinxia |
Business School, Hohai University, Nanjing 211100 |
|
|
Abstract Error reporting refers to a kind of work behavior in which employees reveal the issues related to the work errors to the superior through oral or formal error reporting system. This behavior is an effective way for organizations to identify, prevent and manage organizational errors, and it is of great significance to prevent organizational failures, reduce the damage of errors, and improve organizational learning and innovation. This paper focused on the antecedent mechanism of error reporting from four theoretical perspectives, including social learning, cognitive emotion and organizational system. It is suggested that future research should focus on the theoretical construction and integrated measurement development of error reporting behavior as well as multi-level analysis and situational interaction.
|
|
|
|
|
[1] 段锦云, 施嘉逸, 凌斌. (2017). 高承诺组织与员工建言:双过程模型检验. 心理学报, 49(4), 539-553. [2] 贾丽娜, 魏士琳, 阴晓娟, 金花. (2021). 错误信息持续影响效应研究的回顾与展望.应用心理学, 27(2), 120-132. [3] 林文毅, 陈武英, 张桂铭. (2021). 认知情绪:概念、范式与影响.心理研究, 14(2), 99-106. [4] 王丽君, 李永鑫, 赵国祥. (2021). 社会评价影响错误后调整效应.心理科学, 44(4), 960-967. [5] 王凯, 叶浩生. (2020). 幸福:消极情绪的积极作用.心理研究, 13(6), 490-495. [6] 张凯丽, 唐宁玉, 陈景秋. (2016). 诚实的奖励: 员工自我效能感, 差错承认与绩效评估关系探究.心理科学, 39(6), 1448-1453. [7] Bandura, A. (2001). Social cognitive theory: An agentic perspective.Annual Review of Psychology, 52(1), 1-26. [8] Balas M. C., Scott L. D., & Rogers A. E. (2004). The prevalence and nature of errors and near errors reported by hospital staff nurses.Applied Nursing Research, 17(4), 224-230. [9] Barrachina, A., & González-Chordá,V. M. (2020). Error reporting and the performance of nursing management: A game-theoretic study.IMA Journal of Management Mathematics, 31(4), 445-468. [10] Chen Y., Wei J., Zhang J., & Li X. (2021). Effect mechanism of error management climate on innovation behavior: An investigation from Chinese entrepreneurs.Frontiers in Psychology, 12, 733741. [11] Dorison C. A., Klusowski J., Han S., & Lerner J. S. (2020). Emotion in organizational judgment and decision making.Organizational Dynamics, 49(1), 100702. [12] Edmondson, A. C., & Lei, Z. (2014). Psychological safety: The history, renaissance, and future of an interpersonal construct.Annual Review of Organizational Psychology and Organizational Behavior, 1, 23-43. [13] Emby C., Zhao B., & Sieweke J. (2019). Audit senior modeling fallibility: The effects of reduced error strain and enhanced error-related self-efficacy on audit juniors’ responses to self-discovered errors.Behavioral Research in Accounting, 31(2), 17-30. [14] Espin S., Regehr G., Levinson W., Baker G. R., Biancucci C., & Lingard L. (2007). Factors influencing perioperative nurses’ error reporting preferences.Aorn Journal, 85(3), 527-543. [15] Escoto K. H., Karsh B. T., & Beasley J. W. (2006). Multiple user considerations and their implications in medical error reporting system design.Human Factors, 48(1), 48-58. [16] Feeser V. R., Jackson A. K., Savage N. M., Layng T. A., Senn R. K., Dhindsa H. S., .. & Hemphill, R. R. (2021). When safety event reporting is seen as punitive:“I’ve been PSN-ed!”Annals of Emergency Medicine, 77(4), 449-458. [17] Frese, M., & Keith, N. (2015). Action errors, error management, and learning in organizations.Annual Review of Psychology, 66(1), 661-687. [18] Gold A., Gronewold U., & Salterio S. E. (2014). Error management in audit firms: Error climate, type, and originator.The Accounting Review, 89(1), 303-330. [19] Goodman, P. S., & Ramanujam, R. (2012). The relationship between change across multiple organizational domains and the incidence of latent errors.Journal of Applied Behavioral Science, 48(3), 410-433. [20] Gronchi, G., & Giovannelli, F. (2018). Dual process theory of thought and default mode network: A possible neural foundation of fast thinking.Frontiers in Psychology, 9, 1237. [21] Gronewold, U., & Donle, M. (2011). Organizational error climate and auditors’ predispositions toward handling errors.Behavioral Research in Accounting, 23(2), 69-92. [22] Gronewold, U., Gold, A. & Salterio, S. E. (2013). Reporting self-made errors: The impact of organizational error-management climate and error type.Journal of Business Ethics, 117(1), 189-208. [23] Guchait P., Neal J. A., & Simons T. (2016). Reducing food safety errors in the United States: Leader behavioral integrity for food safety, error reporting, and error management.International Journal of Hospitality Management, 59, 11-18. [24] Hofmann, D. A., & Frese, M. (2011). Errors, error taxonomies, error prevention, and error management: Laying the groundwork for discussing errors in organizations. In A. Hofmann David & Frese Michael(Eds.), Errors in Organizations(pp. 18-60). routledge. [25] Holden, R. J., & Karsh, B.-T. (2007). A review of medical error reporting system design considerations and a proposed cross-level systems research framework.Human Factors, 49(2), 257-276. [26] Jeffe D. B., Dunagan W. C., Garbutt J., Burroughs T. E., Gallagher T. H., Hill P. R., .. & Fraser, V. J. (2004). Using focus groups to understand physicians’ and nurses’ perspectives on error reporting in hospitals.The Joint Commission Journal on Quality and Safety, 30(9), 471-479. [27] Karsh B. T., Escoto K. H., Beasley J. W., & Holden R. J. (2006). Toward a theoretical approach to medical error reporting system research and design.Applied Ergonomics, 37(3), 283-295. [28] Keil M., Tiwana A., Sainsbury R., & Sneha S. (2010). Toward a theory of whistleblowing intentions: A benefit-to-cost differential perspective.Decision Sciences, 41(4), 787-812. [29] Kool W., Shenhav A., & Botvinick M. M. (2017). Cognitive control as cost-benefit decision making. In T. Egner(Ed.), The Wiley handbook of cognitive control(pp. 167-189). Wiley Blackwell. [30] Leape, L. L. (2002). Reporting of adverse events.New England Journal of Medicine, 347(20), 1633-1638. [31] Lee H. K., Keil M., Smith H. J., & Sarkar S. (2016). The roles of mood and conscientiousness in reporting of self-committed errors on IT projects.Information Systems Journal, 27(5), 589-617. [32] Lee Y.-H., Yang C.-C., & Chen T.-T. (2015). Barriers to incident-reporting behavior among nursing staff: A study based on the theory of planned behavior.Journal of Management & Organization, 22(1), 1-18. [33] Lei, Z. (2018). Fast, slow, and pause: Understanding error management via a temporal lens. In Jan U. Hagen(Ed.), How could this happen?(pp. 1-26). Palgrave Macmillan, Cham. [34] Lei Z. K., Naveh E., & Novikov Z. (2016). Errors in organizations: An integrative review via level of analysis, temporal dynamism, and priority lenses.Journal of Management, 42(5), 1315-1343. [35] Lerner J. S., Li Y., Valdesolo P., & Kassam K. S. (2015). Emotion and decision making.Annual Review of Psychology, 66(1), 799-823. [36] Li, A. N., & Tangirala, S. (2021). How voice emerges and develops in newly formed supervisor-employee dyads.Academy of Management Journal, 64(2), 614-642. [37] Maurer T. J., Hartnell C. A., & Lippstreu M. (2017). A model of leadership motivations, error management culture, leadership capacity, and career success.Journal of Occupational and Organizational Psychology, 90(4), 481-507. [38] Morath, J., & Johnson, M. (2018). Open error communication in a high-consequence industry. In Jan U. Hagen(Ed.), How Could This Happen?(pp. 173-193). Palgrave Macmillan, Cham. [39] Naveh, E., & Katz-Navon, T. (2014). Antecedents of willingness to report medical treatment errors in health care organizations: A multilevel theoretical framework.Health Care Management Review, 39(1), 21-30. [40] Naveh E., Katz N. T., & Stern Z. (2015). Active learning climate and employee errors: The moderating effects of personality traits.Journal of Organizational Behavior, 36(3), 441-459. [41] Naveh, E., & Lei, Z. (2019). Coping with errors in organizations: Challenges, opportunities, and frontiers for operations management research.Foundations and Trends(R) in Technology, Information and Operations Management, 12(4), 349-433. [42] Park B. S., Park H., & Ramanujam R. (2018). Tua culpa: When an organization blames its partner for failure in a shared task.Academy of Management Review, 43(4), 792-811. [43] Pfeiffer Y., Manser T., & Wehner T. (2010). Conceptualising barriers to incident reporting: A psychological framework.Quality and Safety in Health Care, 19(6), e60. [44] Perreault S., Wainberg J., Luippold B. L. (2017). The impact of client error-management climate and the nature of the auditor-client relationship on external auditor reporting decisions.Behavioral Research in Accounting, 29(2), 37-50. [45] Pfeiffer Y., Briner M., Wehner T., & Manser T. (2013). Motivational antecedents of incident reporting: Evidence from a survey of nurses and physicians.Swiss Medical Weekly, 143, w13881. [46] Ramanujam, R. (2003). The effects of discontinuous change on latent errors: The moderating role of risk.Academy of Management Journal, 46, 608-617. [47] Reason, J. (2000). Human error: Models and management.British Medical Journal, 320(7237), 768-770. [48] Renkema M., Meijerink J., & Bondarouk T. (2017). Advancing multilevel thinking in human resource management research: Applications and guidelines.Human Resource Management Review, 27(3), 397-415. [49] Russo M., Buonocore F., & Ferrara M. (2015). Motivational mechanisms influencing error reporting among nurses.Journal of Managerial Psychology, 30(2), 118-132. [50] Ryan C., Ross S., Davey P., Duncan E. M., Fielding S., Francis J. J., Johnston M., et al. (2013). Junior doctors’ perceptions of their self-efficacy in prescribing, their prescribing errors and the possible causes of errors.British Journal of Clinical Pharmacology, 76(6), 980-987. [51] Rybowiak V., Garst H., Frese M., & Batinic B. (1999). Error orientation questionnaire (EOQ): Reliability, validity, and different language equivalence.Journal of Organizational Behavior, 20(4), 527-547. [52] Smeets L., Meuwissen W. G., & Grohnert T. (2021). Beyond psychological safety: The role of direct supervisor behavior in fostering learning from errors at the workplace.Vocations and Learning, 14(2), 533-558. [53] Soydemir, Dilek, Seren, Intepeler, Seyda, & Mert, et al. (2017). Barriers to medical error reporting for physicians and nurses.Western Journal of Nursing Research, 39(10), 1348-1363. [54] Samsiah A., Othman N., Jamshed S., & Hassali M. A. (2016). Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in malaysia.Plos One, 11(12), e0166114. [55] Schunk D. H.,& Usher, E. L. (2012). Social cognitive theory and motivation. In R. M. Ryan (Ed.), The Oxford Handbook of Human Motivation(pp. 11-26). University Press. [56] Sellen, A. J. (1994). Detection of everyday errors.Applied Psychology: An International Review, 43(4), 475-498. [57] van Steenbergen E., van Dijk D., Christensen C., Coffeng T., & Ellemers N. (2019). Learn to build an error management culture.Journal of Financial Regulation and Compliance, 28(1), 57-73. [58] Wakefield B. J., Blegen M. A., Uden-Holman T., Vaughn T., Chrischilles E., & Wakefield D. S. (2001). Organizational culture, continuous quality improvement, and medication administration error reporting.American Journal of Medical Quality, 16(4), 128-134. [59] Wang X., Guchait P., & Paʂamehmetoğlu A. (2020). Tolerating errors in hospitality organizations: Relationships with learning behavior, error reporting and service recovery performance.International Journal of Contemporary Hospitality Management, 32(8), 2635-2655. [60] Webb L. E., Dmochowski R. R., Moore I. N., Pichert J. W., Catron T. F., Troyer M., Martinez W., et al. (2016). Using coworker observations to promote accountability for disrespectful and unsafe behaviors by physicians and advanced practice professionals. The Joint Commission Journal on Quality and Patient Safety, 42(4), 149-AP3. [61] Wolf, Z. R., & Hughes, R. G. (2008). Error reporting and disclosure. In R. G. Hughes(Ed), Patient safety and quality: An evidence-based handbook for nurses (pp. 333-379).Agency for Healthcare Research and Quality(US). [62] Ye Q., Wang D., & Li X. (2018). Promoting employees’ learning from errors by inclusive leadership: Do positive mood and gender matter?Baltic Journal of Management, 13(1), 125-142. [63] Zera, D. A. (2002). What is a system and a system perspective?Educational Horizons, 81(1), 18-20. [64] Zhao, B., & Olivera, F. (2006). Error reporting in organizations.Academy of Management Review, 31(4), 1012-1030. |
|
|
|